FAQ
Frequently asked questions.
How fast do I get my result?
Your report opens in the browser as soon as you have answered the questions, and it costs nothing. If you want to keep the link, you email it to yourself from inside the report. The Expert Review usually arrives within 24 hours and no later than 48 hours after successful payment and receipt of all required information. The 48-hour period runs in actual hours, including weekends.
What is the difference between the Route Report and the Expert Review?
Both build on your answers and the same 2026 ferry data. The free report is generated automatically and opens right in your browser. It holds the complete route: which islands, in which order, the areas to base yourself in, and the plan for your days. With the Expert Review, Duncan checks that route personally and talks the result through with you in a 20-minute call. You can book it right inside your report.
Are the Cyclades still worth it in September or October?
Very much. The sea stays warm into October and the islands get much quieter. But islands differ a lot in how much stays open in the fall and how often the ferries run. That's exactly what we check for your route.
Can I upgrade from the Route Report to the Expert Review?
Yes. You can book the Expert Review straight from your free report at any time, at the regular price of 59 €. The offer sits right inside your report.
What's included after the report?
The Expert Review includes one optional 20-minute online consultation after delivery. We offer at least five available time slots within 14 calendar days. The consultation covers the same report, route, travel window, travelers, and original question.
How and when do I pay?
Not at all for the report. It costs nothing and never asks for payment details. You only pay for the Expert Review & 1:1 Call at 59 €, through the secure Stripe checkout inside your report.
What if the report doesn't help us?
The report is free, so there is nothing to refund for it. The Expert Review & 1:1 Call comes with a money-back guarantee. Email hallo@pharos.guide up to 14 days after delivery and we refund the price you paid. No questions asked. Your statutory rights remain unaffected.
Is the Phāros Route Check a travel agency?
No. The Phāros Route Check is a decision-support service. We don't book or sell anything. The check gives you recommendations for island areas and restaurants, but no hotel bookings, table reservations, or availability checks. You book everything yourself.
What if we don't have a route yet?
Even better. Start with a blank slate and we'll help you get to an island combination that works.
What if we've already booked?
Then the check only helps if you can still change something. Tell us what's locked in.