FAQ
Frequently asked questions.
How fast do I get my result?
You'll see your first assessment right away. The Route Report is available right after checkout. The Expert Review usually arrives within 24 hours and no later than 48 hours after successful payment and receipt of all required information. The 48-hour period runs in actual hours, including weekends.
What is the difference between the Route Report and the Expert Review?
Both build on your answers and the same 2026 ferry data. The Route Report is generated automatically and is there right away. With the Expert Review, Duncan checks your route personally, resolves the open points from your first assessment, and talks the result through with you in a 20-minute call. It also comes with the money-back guarantee.
Are the Cyclades still worth it in September or October?
Very much. The sea stays warm into October and the islands get much quieter. But islands differ a lot in how much stays open in the fall and how often the ferries run. That's exactly what we check for your route.
Can I upgrade from the Route Report to the Expert Review?
Yes. Your Route Report counts fully toward the Expert Review. You'll find the upgrade offer right in your report.
What's included after the report?
The Expert Review includes one optional 20-minute online consultation after delivery. We offer at least five available time slots within 14 calendar days. The consultation covers the same report, route, travel window, travelers, and original question.
How and when do I pay?
The first assessment is free. Then you choose in the check: the Route Report for $49 or the Expert Review & 1:1 Call for $99. Payment runs through the secure Stripe checkout.
What if the report doesn't help us?
The Expert Review & 1:1 Call comes with a money-back guarantee. Email hallo@pharos.guide within 30 days of delivery and we refund the price you paid. No questions asked. Your statutory rights remain unaffected.
Is the Phāros Route Check a travel agency?
No. The Phāros Route Check is a decision-support service. We don't book or sell anything. The check gives you recommendations for island areas and restaurants, but no hotel bookings, table reservations, or availability checks. You book everything yourself.
What if we don't have a route yet?
Even better. Start with a blank slate and we'll help you get to an island combination that works.
What if we've already booked?
Then the check only helps if you can still change something. Tell us what's locked in.