US Refund & Money-Back Guarantee Policy

1. Digital service and the two products

Phāros Route Check is provided by Duncan Fullarton, a sole proprietor based in Germany. In this policy, “we”, “us” and “our” refer to Duncan Fullarton as provider. Details are in Section 1 of the US Terms of Service.

The Phāros Route Check is a personalized digital decision-support service delivered by email. It is not a physical product, travel booking, reservation or travel package.

We offer the Phāros Route Check as two products. The Route Report is a personalized digital route report that is delivered immediately after payment. The Expert Review & 1:1 Call is a route report personally reviewed and finalized for you by a human expert, together with a 20-minute 1:1 online call about your route. AI tools may assist with structuring, drafting and quality checks.

The Expert Review & 1:1 Call is delivered digitally by email, usually within 24 hours after successful payment and receipt of complete information, and no later than 48 hours. This is a calendar-hour commitment and includes weekends and public holidays.

If we cannot deliver within 48 hours, we will notify you promptly and you may choose either a revised delivery time or a full refund.

Because each product is prepared individually based on the information you submit, refunds are handled through the promises described below and any non-waivable rights you may have under applicable law.

The promises are not the same for both products. Please read the section for the product you bought.

2. Route Report: delivery and fit promise

The Route Report is delivered immediately after your payment is confirmed. You receive the complete report right away.

The Route Report does not come with a general satisfaction guarantee. Changing your mind about the trip, or deciding later that you would rather travel differently, is not covered.

What we do promise is fit. Your Route Report must materially reflect the trip details you submitted and must be accessible and usable as a report. We will fix it or refund the price you paid in these cases:

• The report does not reflect the travel dates you submitted.
• The report does not reflect the group size you submitted.
• The report does not reflect the islands you submitted.
• The report is materially defective, incomplete or not accessible to you.

In these cases, we will correct the report, restore access, or refund the price you paid for the Route Report, depending on what is reasonably appropriate in the circumstances. If we provide a corrected report or restore access and the problem is not resolved, we will refund the price you paid for the Route Report.

To make a claim under this fit promise, contact us at hallo@pharos.guide, include the email address you used for your order, and tell us briefly what does not match. Please tell us as soon as you notice the problem so that a corrected report can still be useful for your trip.

3. Upgrade credit for the Route Report

You can upgrade from the Route Report to the Expert Review & 1:1 Call while your report access remains active and while we offer the upgrade. We credit the full price you paid for your Route Report toward the upgrade, so you only pay the difference.

The credit is the amount you actually paid for that Route Report. It applies once per Route Report purchase, it is applied when you check out for the upgrade, and it is not paid out separately.

After an upgrade, the money-back guarantee in section 4 applies to the upgraded order. If you use it, we refund what you paid in total for the Route Report and the upgrade.

4. Expert Review & 1:1 Call: Voluntary Money-Back Guarantee

We want you to feel confident booking the Expert Review & 1:1 Call.

If, after reading your written route, and after the optional call if you choose to use it, you still do not have a route you are confident in, email us within 30 days after delivery and we will refund the price you paid.

No questions asked. Telling us that this is the case is enough, and no further justification is needed.

The guarantee covers the Expert Review & 1:1 Call as a whole, including the 20-minute 1:1 online call. The 30-day guarantee period begins when the written route is delivered and is not shortened by booking, completing or not using the call.

This guarantee applies only to the Expert Review & 1:1 Call. The Route Report bought on its own is not covered by it, and the fit promise in section 2 applies to that product instead.

To request a refund, contact us at hallo@pharos.guide and include the email address you used for your order.

We may ask for optional feedback so we can improve the service, but you do not have to provide a reason to receive the refund.

5. How refunds are paid

After we receive a valid request under this policy, we promptly initiate the refund to the original payment method. The time until the credit appears is then controlled by Stripe, your bank or your card provider and may take several business days.

Each promise in this policy applies once to the particular purchase. We may decline only a duplicate refund for an order already refunded, a parallel chargeback and refund for the same payment, or a request from someone who cannot reasonably verify that they placed the order.

6. What these promises mean

The money-back guarantee in section 4 is a voluntary money-back guarantee for the Expert Review & 1:1 Call. The fit promise in section 2 is a voluntary promise about what a Route Report has to cover.

7. What these promises do not mean

These promises do not mean that we guarantee a perfect trip, specific travel outcome, prices, availability, ferry schedules, weather, opening hours or third-party services.

We are not a travel agency, tour operator, booking service, or provider of transportation, accommodation, restaurants, activities, or other travel services.

You remain responsible for making and verifying your own travel bookings.

8. Mandatory consumer rights

These voluntary promises do not limit any mandatory consumer rights that may apply under applicable law.

Disputes relating to this Policy are governed by the dispute-resolution provisions in the US Terms of Service.